The technical support outsourcing industry is growing rapidly. As a result, many traditional publishing houses, software publishers and non-profit companies have expressed dissatisfaction with their current provider's quality and execution.
Many small to mid-sized businesses evaluate whether to handle various IT functions in-house, or outsource them. Very often, the best answer is "some of each" or "it depends" on unique situations. Certain functions, such as basic tech support or help desk support can be effectively outsourced, while other business-related IT decisions should probably be handled in house.
Our objective is to help you find providers for your technical support outsourcing and related outsourcing decisions, and offer guidance and advice for those internal challenges.
Outsource Model Commonly Used