Print functionality not working on a specific LMS
We just published a Storyline 2 course in our LMS. At the end of the course is a certificate that allows the learner to print. The print functionality works fine on our LMS. I tested the functionality on my printer error code and it worked fine also. After publishing, I sent the files to an external hosting service who will be uploading the course to their website. They tested it and the certificate prints only when the page is right-clicked on, the print button does not work. The web developer mentioned that the print functionality was not set up properly on the page and asked me to fix it. I was under the assumption that because it works in our LMS and in preview mode, it would work on any system. I don’t know what could be wrong with the set-up; I’m keeping my fingers crossed that you will be able to help me.
Here’s the reply the developer sent:
Having tested a bit more, the issue appears to be related to the Printer Troubleshooting of the page. If I do a right click on the certificate and then select print, it does display and print fine (but with the menu options). This tells me that browsers can display the certificate but the page is not set up properly for printing. Developers should be able to fix that.
I included two screenshots of the triggers/javascript.
Thank you for your help.
If the print function is not working on a specific Learning Management System (LMS), it can be frustrating as it may prevent you from printing important materials, such as course notes or assignments. You may check shipping label printer to get more info about printers. The issue may be caused by several factors such as browser settings, LMS configuration, or printer driver compatibility. One of the first things you can try is to clear your browser cache. This can help to resolve issues related to outdated or corrupted files that may be affecting the print function.
Many users have encountered the frustrating issue of the print functionality not working on various devices and software applications. Whether it’s a printer not responding or a software glitch preventing a document from being printed, this issue can disrupt productivity and cause undue stress. Don’t wait visit now to explore potential solutions and get back to hassle-free printing. If you’re facing this problem, it’s essential to troubleshoot the issue promptly to get your printing tasks back on track.
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