Customer Service Employee Oriented Course Catalog

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Customer Service Employee Oriented Course Catalog

This Customer service online courses catalog is focused on learning tools which help both managers and employees to improve their skills. The Course library covers the fundamental elements of customer service roles and responsibilities and explains how they can be applied in any organization.

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    • Customer Service training for organizations that center on how a business can develop its customer service program to the highest level.
    • eLearning tools to help the employees to understand and invest their efforts on the right area of your business.
    • Customer service online training includes relevant topics for employees and managers who want to become more proficient at providing friendly and effective customer service.
    • Courses content directed toward developing skills will help your employees to make the right first impression every time, whether they are communicating face-to-face, on the telephone or via email.

    Collection

    Human Resources

    Language

    English

    Country/Region

    Global

    Available Courses For Customer Service Employee Oriented

    The 5 Values of Great Customer Service
    Diffusing Hostility Through Customer Service

    Service Mentality

    Essential Elements of Internal Customer Service – We Are Customers To Each Other

    How to Treat Every Customer as a Welcome Guest
    We Are Customers To Each Other – Secrets of Internal Customer Service
    Six Steps to Service Recovery – Demonstrates How To Get Beyond Just Solving The Problem
    Maintaining Customer Relationships – Cementing Relationships After The Purchase
    Influencing The Interaction – Six Practices Which Lead To A More Satisfying Customer Experience
    Proactive Customer Service – Illustrates the difference between Passive, Average & Proactive
    Six Cardinal Rules of Customer Service 3 – Meet Six Inductees To The Hall of Shame
    Business Friendly Customer Service – The Core Values of Delivering Exceptional Service
    Service Matters – Introduction To Our Group
    Service Matters – What Motivates you to Excel
    Service Matters – What’s In It For You?

    Service Matters – What Advice Would You Offer A New Person?

    Service Matters – What Does Taking Ownership Mean To You?
    Service Matters – How Do You Build Rapport?
    Service Matters – How Do You Handle Bad Days?
    So Help Me – Supervisor Edition
    Service Matters – How Do You Handle Varying Customer Styles?

    Service Matters – Is The Customer Always Right?

    Service Matters – How Do You Demonstrate You Care?

    Service Matters – If You Were Hiring Your Replacement, Which Traits Would You Look For?

    Service Matters – Excellent Customer Service: Natural or Learned?

    Killer Words of Customer Service
    The Customer Service Zone

    What’s in it for Me?

    Glad I Could Help
    Johnny the Bagger: A True Story of Customer Service

    It’s Your Call

    Taking C.A.R.E. of Business

    Dealing with Abusive and Threatening Calls

    10 Essential Reception Skills
    SMILE!
    The Workplace Excellence Series: Passion for Service Excellence
    Handling the Difficult Customer

    Working Front of House

    It’s Personal: For the Customer and For You
    Creating Great Customer Conversations
    Customer Service: Cutting Expenses
    Customer Service Gone Viral

    Customer Service: Do They Like You?

    Customer Service: The Next Level
    Surveys: Planning

    Surveys: Reporting and Interpreting

    Surveys: Response Formats
    Surveys: Satisfaction Items

    Surveys: Writing Statements

    Feedback: Introduction to Feedback
    Feedback: Complaint Tracking
    Feedback: Feedback Basics

    Feedback: Focus Groups

    Feedback: Interview
    Feedback: Advisory Panels
    Feedback: Management By Walking Around (MBWA)

    Feedback: Mystery Shopper

    Feedback: Question of the Week
    Feedback: Report Cards and Phone Calls
    Feedback: Ways to Get Feedback
    Employee Awareness Series: Excellence in Customer Service (2013 Edition)
    Employee Awareness Series: Excellence in Customer Service (2013 Edition)
    Beyond Words: Customer Service and Sales I
    Beyond Customer Service: Gracious Hospitality the Biltmore Way
    So Help Me – Employee Edition

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