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Upskill Your Workforce
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Upskill Your Workforce
This Customer service online courses catalog is focused on learning tools which help both managers and employees to improve their skills. The Course library covers the fundamental elements of customer service roles and responsibilities and explains how they can be applied in any organization.
Human Resources
English
Global
The 5 Values of Great Customer Service
Diffusing Hostility Through Customer Service
Service Mentality
Essential Elements of Internal Customer Service - We Are Customers To Each Other
How to Treat Every Customer as a Welcome Guest
We Are Customers To Each Other - Secrets of Internal Customer Service
Six Steps to Service Recovery - Demonstrates How To Get Beyond Just Solving The Problem
Maintaining Customer Relationships - Cementing Relationships After The Purchase
Influencing The Interaction - Six Practices Which Lead To A More Satisfying Customer Experience
Proactive Customer Service - Illustrates the difference between Passive, Average & Proactive
Six Cardinal Rules of Customer Service 3 - Meet Six Inductees To The Hall of Shame
Business Friendly Customer Service - The Core Values of Delivering Exceptional Service
Service Matters - Introduction To Our Group
Service Matters - What Motivates you to Excel
Service Matters - What's In It For You?
Service Matters - What Advice Would You Offer A New Person?
Service Matters - What Does Taking Ownership Mean To You?
Service Matters - How Do You Build Rapport?
Service Matters - How Do You Handle Bad Days?
So Help Me - Supervisor Edition
Service Matters - How Do You Handle Varying Customer Styles?
Service Matters - Is The Customer Always Right?
Service Matters - How Do You Demonstrate You Care?
Service Matters - If You Were Hiring Your Replacement, Which Traits Would You Look For?
Service Matters - Excellent Customer Service: Natural or Learned?
Killer Words of Customer Service
The Customer Service Zone
What's in it for Me?
Glad I Could Help
Johnny the Bagger: A True Story of Customer Service
It's Your Call
Taking C.A.R.E. of Business
Dealing with Abusive and Threatening Calls
10 Essential Reception Skills
SMILE!
The Workplace Excellence Series: Passion for Service Excellence
Handling the Difficult Customer
Working Front of House
It's Personal: For the Customer and For You
Creating Great Customer Conversations
Customer Service: Cutting Expenses
Customer Service Gone Viral
Customer Service: Do They Like You?
Customer Service: The Next Level
Surveys: Planning
Surveys: Reporting and Interpreting
Surveys: Response Formats
Surveys: Satisfaction Items
Surveys: Writing Statements
Feedback: Introduction to Feedback
Feedback: Complaint Tracking
Feedback: Feedback Basics
Feedback: Focus Groups
Feedback: Interview
Feedback: Advisory Panels
Feedback: Management By Walking Around (MBWA)
Feedback: Mystery Shopper
Feedback: Question of the Week
Feedback: Report Cards and Phone Calls
Feedback: Ways to Get Feedback
Employee Awareness Series: Excellence in Customer Service (2013 Edition)
Beyond Words: Customer Service and Sales I
Beyond Customer Service: Gracious Hospitality the Biltmore Way
Beyond Customer Service: Gracious Hospitality the Biltmore Way
So Help Me - Employee Edition
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