“PCG transformed its large-scale compliance training operations with Paradiso LMS by deploying a multi-tenant environment across separate program divisions, automating annual certificate renewal workflows for healthcare professionals, and maintaining full visibility into learner activity across 100,000+ registered users.”
About the Client
The Challenge
PCG manages separate LMS tenants for different business units, each with its own purpose, content library, and user workflows — but needed one unified environment to host and govern all of them.
PCG's internal platform required frictionless OIDC SSO so users could move into the LMS without re-authenticating — a critical requirement for adoption across 100,000+ learners.
PCG required custom APIs and tailored logic to sync course completion data from the LMS back to their own internal systems — something off-the-shelf platforms could not support.
Healthcare compliance demanded complex certificate management: expiry tracking, course retake triggers, historical data archiving, and clean resets — all without losing prior records.
Their training audience is large, diverse, and spread across multiple program divisions. One division alone — NJCCCIS — carries 65,000–70,000 registered users, with 5,000–7,000 active every month.
The Solution
Run multiple tenants within one environment — each isolated with its own purpose, content library, user base, and workflows for different business units.
Integrated with PCG’s platform via OIDC SSO, enabling users to enroll on PCG’s platform and seamlessly access Paradiso for learning.
Several custom APIs sync course completions from Paradiso back to PCG's own platform continuously. This sync is monitored and maintained on an ongoing basis.
A custom workflow preserves completion history, resets courses, and issues new certificates without losing past records -- built for NJCCIS healthcare compliance.
A structured reporting layer monitors learner activity and certification timelines across multiple programs and tenants - providing compliance-ready visibility at scale.
Most content is delivered through SCORM-compliant courses, along with videos, quizzes, and structured learning pages to support diverse learners across divisions.
Key Features Deployed
Results & Key Outcomes
Registered Learners
Active Learners/Month
Learner Scalability
Active Partnership
Client Tier
Business Impact
Conclusion
A scalable, AI-powered learning platform with advanced analytics and mobile access—built to drive performance across your organization.
Rapidly create professional, interactive courses with AI-driven course-building tools tailored for business training.
Practice real-world scenarios with AI-powered simulations to build skills, improve performance, and prepare every team for confident, high-impact conversations.
Solutions
Industry
