Case Study

How PCG Scaled Multi-Division Healthcare Compliance Training to 100,000+ Learners With Paradiso LMS

“PCG transformed its large-scale compliance training operations with Paradiso LMS by deploying a multi-tenant environment across separate program divisions, automating annual certificate renewal workflows for healthcare professionals, and maintaining full visibility into learner activity across 100,000+ registered users.”

About the Client

Delivering Government and Healthcare Compliance Training at Scale

Public Consulting Group (PCG) works across government, healthcare, and education sectors in the United States, running structured training programs for a large, diverse learner audience spread across multiple program divisions. With over 100,000 registered learners — including 65,000–70,000 users in the NJCCCIS healthcare division alone, consistently seeing 5,000–7,000 active learners per month — PCG needed a scalable LMS that could manage separate tenants for each business unit, integrate with its internal platform via OIDC SSO, and handle the complex certificate lifecycle rules required for healthcare compliance.

The Challenge

Five infrastructure problems no off-the-shelf LMS was built to handle

Lack of Multi-Tenant Management Capability

PCG manages separate LMS tenants for different business units, each with its own purpose, content library, and user workflows — but needed one unified environment to host and govern all of them.

No Seamless SSO Integration

PCG's internal platform required frictionless OIDC SSO so users could move into the LMS without re-authenticating — a critical requirement for adoption across 100,000+ learners.

Limited Workflow Customization

PCG required custom APIs and tailored logic to sync course completion data from the LMS back to their own internal systems — something off-the-shelf platforms could not support.

Complex Certificate Lifecycle Rules

Healthcare compliance demanded complex certificate management: expiry tracking, course retake triggers, historical data archiving, and clean resets — all without losing prior records.

Scale Demands Across Multiple Divisions

Their training audience is large, diverse, and spread across multiple program divisions. One division alone — NJCCCIS — carries 65,000–70,000 registered users, with 5,000–7,000 active every month.

The Solution

Six capabilities purpose-built for multi-tenant, compliance-critical training at scale

Multi-Tenant Architecture

Run multiple tenants within one environment — each isolated with its own purpose, content library, user base, and workflows for different business units.

OIDC SSO Integration

Integrated with PCG’s platform via OIDC SSO, enabling users to enroll on PCG’s platform and seamlessly access Paradiso for learning.

Custom API Development for Completion Sync

Several custom APIs sync course completions from Paradiso back to PCG's own platform continuously. This sync is monitored and maintained on an ongoing basis.

Annual Certification Renewal Workflow

A custom workflow preserves completion history, resets courses, and issues new certificates without losing past records -- built for NJCCIS healthcare compliance.

Advanced Reporting & Analytics

A structured reporting layer monitors learner activity and certification timelines across multiple programs and tenants - providing compliance-ready visibility at scale.

SCORM-Based Content Delivery

Most content is delivered through SCORM-compliant courses, along with videos, quizzes, and structured learning pages to support diverse learners across divisions.

Key Features Deployed

Seven features keeping healthcare professionals compliant every month

SCORM-based courses
Video lessons, quizzes, and structured learning pages
Advanced reporting & analytics
SSO for frictionless user login
Multi-tenant environment for different business units
Custom APIs for course completion sync
Annual certification renewal workflow

Results & Key Outcomes

Five outcomes from five-plus years of multi-tenant healthcare compliance training

100K+

Registered Learners

5K–7K

Active Learners/Month

80K+

Learner Scalability

5+ Yrs

Active Partnership

Platinum

Client Tier

Business Impact

What actually changed for compliance teams running training at this scale

Scalable Platform

A scalable platform that could grow to 80,000+ learners – handling PCG’s expanding program divisions without needing to re-architect the system.

Clean User Experience

Clean user experience through single sign-on – learners move seamlessly from PCG’s platform into Paradiso without re-authentication or friction.

Reliable Compliance Tracking

Reliable tracking of training progress and certification timelines – essential for healthcare compliance, audit readiness, and regulatory requirements.

Structured Reporting Layer

A structured reporting layer to monitor learner activity across multiple programs and tenants, giving administrators full visibility from one platform.

Zero Manual Effort or Data Loss

Teams manage large-scale training programs without manual effort or data loss – including full historical archiving when certificates are renewed.

Conclusion

Driving Healthcare Learning and Compliance Through Long-Term Collaboration

PCG’s use of Paradiso LMS shows how the platform adapts to real-world program complexities – especially in healthcare training, where course validity and compliance tracking matter. The long-term relationship, continuous enhancements, and multi-tenant scalability demonstrate both the platform’s capability and the partnership strength over the past six years.

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Scale Your Healthcare Training with Paradiso LMS

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