Last Updated: October 09, 2025
These Terms of Service (“Terms”) govern your access to and use of Paradiso’s products, websites, and services (collectively, the “Services”). By clicking “I Agree,” registering for an account, accessing this website, or using any other website operated by Paradiso (including but not limited to Paradiso.ai, ParadisoLMS.net, Cognispark.ai, and ParadisoSolutions.com) or its group companies, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access, browse, or use the Services or any Paradiso websites.
These Terms are a legal agreement between the applicable Paradiso entity identified under the ‘Parties’ section below (collectively referred to as “Paradiso,” “we,” “us,” or “our”) and the individual or entity agreeing to these Terms (“Customer,” “you,” or “your”). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization, in which case the terms “you” and “your” refer to the organization. THIS WEBSITE AND SERVICES ARE INTENDED SOLELY FOR BUSINESS AND ORGANIZATIONAL USE (B2B). THEY ARE NOT DESIGNED OR OFFERED FOR INDIVIDUAL CONSUMER USE.
When you create a Paradiso account for any Service (such as the LMS, Authoring Tool, Course Catalog, or Meeting Assistant), that account may also allow access to other Paradiso products and websites. By using SSO or accessing any other Paradiso Service through that account, you agree that your original acceptance of these Terms applies to all such Paradiso Services, unless a specific product has separate additional terms shown to you at sign-in.
Certain Paradiso products may offer free or trial tiers with limited features, users, or duration. These tiers are provided for evaluation purposes only and may be modified, restricted, or discontinued at any time without notice. Data or content created during a free or trial period may be deleted or become inaccessible unless upgraded to a paid plan.
If you are an educational institution or handle education records, additional terms, including those outlined in Schedule A (Education/FERPA Addendum), will apply to your use of the Services.
If you operate in regulated sectors (such as healthcare, finance, or other industries subject to specific legal requirements), you are responsible for evaluating and configuring the Services to ensure compliance with applicable laws. You may be required to enter into data processing addenda or other agreements to ensure that the Services meet regulatory standards for your sector.
License. Subject to your compliance with these Terms and payment of all fees, Paradiso grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your subscription term.
You may not (and will not permit others to):
Beta/Free Features. We may provide free, alpha, beta, or preview features (“Beta”). Beta features are provided AS IS, may be modified or discontinued, and may be less reliable than generally available features.
You will not:
Paradiso may suspend or terminate Services for violations or risks.
We use cookies and analytics tools (e.g., Microsoft Clarity, Google Analytics, session tracking) to improve and monitor our Services. Some cookies are essential; others require your consent. See our Cookies Policy.
By using our Services, you acknowledge and agree that we may enable email tracking. This allows us to monitor email interactions for operational and compliance purposes. All email tracking will be conducted in accordance with applicable privacy and data protection laws.
You agree to pay all fees and applicable taxes. Fees are non-refundable except as required by law or stated in an order. Late payments may result in interest charges or suspension.
Paradiso and its licensors own all rights, title, and interest in the Services, including software, models, documentation, and designs. Except for the limited rights expressly granted, no other rights are provided.
Each party agrees to protect confidential information disclosed by the other and use it only for purposes of these Terms. Exclusions apply for information that is public, independently developed, or legally obtained.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, AND QUIET ENJOYMENT. We do not warrant that the Services will be uninterrupted, accurate, or error‑free.
Cap on Liability
To the maximum extent permitted by law, Paradiso and its affiliates, officers, employees, or agents shall not be liable for any amount exceeding the total fees paid by you for the Services during the ninety (90) days preceding the event giving rise to the claim.
Exclusion of Certain Damages
To the maximum extent permitted by law, Paradiso will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages (including loss of profits, loss of data, loss of goodwill, or business interruption), even if Paradiso was advised of the possibility of such damages.
Exclusions
Nothing in these Terms limits liability that cannot be lawfully excluded, including any liability arising from intentional misconduct to the extent such limitation is prohibited by law.
Exclusive Remedy
Your sole and exclusive remedy for any dissatisfaction with the Services shall be to stop using the Services and, where applicable, seek a refund by contacting care@paradisosolutions.com
You acknowledge that these limitations form an essential basis of the bargain between the parties, and that the Services are priced accordingly.
You agree to indemnify, defend, and hold harmless Paradiso, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or relating to your use of the Services. This includes, without limitation, claims arising from:
Any Customer Content, User-Generated Content, or other material that you or your users upload, create, transmit, record, or process through the Services, including any recordings (audio, video, chat, screen captures, or transcripts) made or initiated by you or your users.
Your failure to provide proper notice to and obtain valid consent from all participants or affected parties for any recordings, monitoring, transcription, or other processing of personal or business data made through Paradiso’s products, including the Eva Meeting Assistant, Web Concierge, LMS, or AI tools.
Any actual or alleged infringement, misappropriation, or violation of intellectual property or proprietary rights arising from your or your users’ uploading, distributing, or making available any copyrighted, trademarked, or otherwise protected material (including within an LMS course, authoring tool, or training content) without the necessary rights, licenses, or permissions.
Your breach of these Terms, any applicable law or regulation, or any third-party rights, including privacy, publicity, or confidentiality rights.
Any use or integration of the Services in a manner not authorized by Paradiso or that causes harm to Paradiso, its systems, or others.
Any Customer Content or course material uploaded or distributed through the Services that is obscene, defamatory, harassing, harmful, deceptive, discriminatory, invasive of another’s rights, or otherwise objectionable or unlawful, including any claim that Paradiso’s hosting or availability of such content violated law or third-party rights.
Paradiso reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification. You agree to cooperate fully with Paradiso in such defense and not to settle any claim without Paradiso’s prior written consent.
We may suspend or terminate your Services for material breach (including non-payment) not cured within 10 days of notice. Free accounts may be suspended or terminated immediately for misuse. Upon termination, rights to use the Services end.
You represent you are not barred by export controls or sanctions. You will comply with U.S. FCPA, UK Bribery Act, and other anti-corruption/export laws.
Non-arbitrable disputes are governed by the law of the contracting entity’s jurisdiction, without regard to conflict-of-law principles — i.e., the laws of India when your contracting entity is Paradiso Software Pvt Ltd, and the laws of the U.S. state of incorporation when your contracting entity is Paradiso Solutions Corporation
Before initiating arbitration, the parties agree to attempt in good faith to resolve any dispute by emailing legal@paradisosolutions.com and allowing one hundred eighty (180) days for response and resolution.
To the fullest extent permitted by law, you must send a written Notice of Dispute to legal@paradisosolutions.com within ninety (90) days of the event giving rise to the claim.
The Notice must describe the nature of the claim and the relief sought. A timely Notice preserves the claim during the 180-day informal resolution period.
Any dispute, claim, or controversy shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules (including the AAA Commercial Arbitration Rules and, where relevant, the ICDR International Dispute Resolution Procedures).
The arbitration shall be conducted in English by a single arbitrator. All hearings shall be conducted exclusively by remote or virtual means (e.g., video conference); no in-person hearings are permitted.
Any dispute, claim, or controversy shall be resolved by arbitration seated in Mumbai, Maharashtra, India, under the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted in English by a single arbitrator under the rules of the Mumbai Centre for International Arbitration (MCIA) or, if not specified, as an ad hoc arbitration.
All hearings shall be conducted exclusively by remote or virtual means (e.g., video conference); no in-person hearings are permitted.
The courts of Mumbai shall have authority to grant temporary, emergency, or injunctive relief in aid of arbitration or to enforce an arbitral award.
The party initiating arbitration must advance the filing, administrative, and arbitrator deposits required to commence and maintain the proceeding.
If Paradiso is the party initiating arbitration, all such filing, administrative, and arbitrator deposits shall be paid fifty percent (50%) by each party upfront.
If the Customer is the party initiating arbitration, the Customer shall advance one hundred percent (100%) of the required filing, administrative, and arbitrator deposits necessary to commence and maintain the proceeding.
In all cases, the arbitrator may reallocate costs and award reasonable attorneys’ fees in the final award, taking into account the parties’ conduct and the outcome of the proceeding.
The existence of the arbitration, along with any filings, evidence, orders, and award, shall remain confidential except to the extent disclosure is required by law or necessary to enforce or challenge an award.
Either party may seek temporary, emergency, or injunctive relief from the competent courts identified above to protect its rights pending arbitration or to enforce an award.
To the fullest extent permitted by law, failure to deliver a Notice of Dispute within the ninety (90)-day period described above permanently bars the claim.
Any demand for arbitration must be made within the applicable statute of limitations after the claim accrues.
We may provide notices via email, in-product messages, or your account. Notices to Paradiso must be sent to legal@paradisosolutions.com. If you need our physical address or wish to speak with someone by phone, you can request this information in your email.
You may not assign or transfer these Terms (including by merger, change of control, or operation of law) without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.
Neither party is liable for delays caused by events outside reasonable control (e.g., internet failures, war, terrorism, natural disasters, strikes).
These Terms (plus any signed order or referenced addendum) are the entire agreement between you and Paradiso, superseding prior agreements.
For larger deals or government entities, Paradiso may discuss and enter into a separate, customized agreement. Until such an agreement is executed by both parties, these Terms govern in full. If you are a business or government entity intending extensive use of the Services and wish to negotiate specific terms, please contact legal@paradisosolutions.com, or care@paradisosolutions.com. Any negotiated modifications will be effective only if documented in a written agreement signed by both parties.
Auto‑Renewal; Cancellation. Subscriptions renew automatically for successive terms unless cancelled before the then‑current term ends. You can cancel renewal at any time; cancellations take effect at the end of the current term. Fees are non‑refundable except as required by law or expressly stated herein.
Usage Limits; Verification. Certain features are subject to usage limits (e.g., seats, API calls, storage). We may monitor usage and notify you of overages. If you exceed limits, we may invoice overage fees or request you upgrade. We may also request reasonable information to verify compliance with license scope. For questions, contact care@paradisosolutions.com
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