Improve the quality of the service that you offer to your clients implementing a Free Online Customer Service Training Software

Capacitation plays a big part in the quality of the services you provide. If you deal with clients on a daily basis, the need to have a properly trained staff is a matter if you want to provide excellent customer service. To help companies to solve that, Paradiso Solutions presents its free Online Customer Service Training Platform.

Providing a truly outstanding customer service training will bring excellence to your business, that will be shown in better incomes, satisfaction ratings and great reviews of your product/service.

The content that you use to perform a Free online customer service training within Paradiso LMS should focus on increasing the emotional intelligence of your employees, providing language tools that help to develop the speaking ability of those in charge of communicating with the customers and prepare them to anticipate customer expectations and even overcome to them.

Paradiso LMS is the tool that can provide a Free Online Customer Service Training platform to your company, guaranteeing great retention results that can be translated into money incomes. In our company, we have a course catalog that you can purchase to get specialized courses for different areas of customer service. This Customer Service online catalog is focused on learning tools which help both managers and employees to improve their skills. The Course library covers the fundamental elements of customer service roles and responsibilities and explains how they can be applied in any organization.

What benefits can bring to your company our Free Online Customer Service Training Platform?

• It would help companies to take its customer service program to the highest level. Training programs won’t be that hard to create and implement thanks to the free LMS platform.  

• Paradiso LMS has E-learning tools to help the employees to understand and invest their efforts in the right area of your business. Thanks to gamification strategies, employees could be more motivated and engaged.

• Customer Service Online Training includes relevant topics for employees and managers who want to become more proficient at providing friendly and effective customer service. The results would be reflected in better customer satisfaction and great reviews about the product/service.

• Courses content directed toward developing skills will help your employees to make the right first impression every time, whether they are communicating face-to-face, on the telephone or via email.

Available courses to complement the Free online Customer Service Training Platform

• The 5 Values of Great Customer Service
• Diffusing Hostility Through Customer Service
• Service Mentality
• Essential Elements of Internal Customer Service – We Are Customers To Each Other
• How to Treat Every Customer as a Welcome Guest
• We Are Customers To Each Other – Secrets of Internal Customer Service
• Six Steps to Service Recovery – Demonstrates How To Get Beyond Just Solving The Problem
• Maintaining Customer Relationships – Cementing Relationships After The Purchase
• Influencing The Interaction – Six Practices Which Lead To A More Satisfying Customer Experience
• Proactive Customer Service – Illustrates the difference between Passive, Average & Proactive
• Six Cardinal Rules of Customer Service 3 – Meet Six Inductees To The Hall of Shame
• Business Friendly Customer Service – The Core Values of Delivering Exceptional Service
• Service Matters – Introduction To Our Group
• Service Matters – What Motivates you to Excel
• Service Matters – What’s In It For You?
• Service Matters – What Advice Would You Offer A New Person?
• Service Matters – What Does Taking Ownership Mean To You?
• Service Matters – How Do You Build Rapport?
• Service Matters – How Do You Handle Bad Days?
• So Help Me – Supervisor Edition
• Service Matters – How Do You Handle Varying Customer Styles?
• Service Matters – Is The Customer Always Right?
• Service Matters – How Do You Demonstrate You Care?
• Service Matters – If You Were Hiring Your Replacement, Which Traits Would You Look For?
• Service Matters – Excellent Customer Service: Natural or Learned?
• Killer Words of Customer Service
• The Customer Service Zone
• What’s in it for Me?
• Glad I Could Help
• Johnny the Bagger: A True Story of Customer Service
• It’s Your Call
• Taking C.A.R.E. of Business
• Dealing with Abusive and Threatening Calls
• 10 Essential Reception Skills
• SMILE!
• The Workplace Excellence Series: Passion for Service Excellence
• Handling the Difficult Customer
• Working Front of House
• It’s Personal: For the Customer and For You
• Creating Great Customer Conversations
• Customer Service: Cutting Expenses
• Customer Service Gone Viral
• Customer Service: Do They Like You?
• Customer Service: The Next Level
• Surveys: Planning
• Surveys: Reporting and Interpreting
• Surveys: Response Formats
• Surveys: Satisfaction Items
• Surveys: Writing Statements
• Feedback: Introduction to Feedback
• Feedback: Complaint Tracking
• Feedback: Feedback Basics
• Feedback: Focus Groups
• Feedback: Interview
• Feedback: Advisory Panels
• Feedback: Management By Walking Around (MBWA)
• Feedback: Mystery Shopper
• Feedback: Question of the Week
• Feedback: Report Cards and Phone Calls
• Feedback: Ways to Get Feedback
• Employee Awareness Series: Excellence in Customer Service (2013 Edition)
• Beyond Words: Customer Service and Sales I
• Beyond Customer Service: Gracious Hospitality the Biltmore Way
• Beyond Customer Service: Gracious Hospitality the Biltmore Way
• So Help Me – Employee Edition

Take care of your employees by enhancing their skills with quality training programs that make them grow as persons and inside your company, not just for them but for your businesses benefit.