Single Sign-On (SSO)
Single Sign-On refers to a feature that allows users to log in using credentials from another application. Employees will appreciate this because it reduces friction and gives them one less password to remember. Both systems must be enabled as the correct provider and use the same protocol to implement Single Sign-On.
APIs are a general term for connecting various technical systems. It allows data exchange between LMS and other platforms. APIs, like usernames and passwords, contain keys that will enable developers to access data in your LMS. The API integration is helpful for many tasks and speeds up training. Integrating HR and payroll systems with an LMS, for example, ensures data accuracy.
Enrol users in courses and send data to your third-party system. – API integration keeps job titles, previous experience, skills, and proficiencies up to date. In addition, all these tasks can be automated to save you time.
Webhooks are simple triggered notifications sent to 3rd party applications that tell you when a specific event occurs in your LMS. They can be used alone or in conjunction with SSO and API. They’re ideal for users who need real-time updates on what’s going on. For example, you’ll be notified right away if an employee/learner fails an exam, completes a course or misses a deadline.
It’s also customizable and automated, so you won’t have to keep going back into your LMS to retrieve your learners’ training records. Instead, you select the real-time data you want to receive, and then you can use it to create or perform other tasks in other applications or websites.
Connecting your HR system to your LMS is an excellent integration for your L&D team. Employee data is automatically synced between HR and LMS when they are integrated. So, when a new employee is added to your HR system, they are automatically enrolled in the required courses. Likewise, when someone leaves your company, they’re gone.
Titles, departments, training histories, and more are shared between the two platforms. No need to manually enter employee data into multiple systems. It saves time and eliminates the need for a cluttered spreadsheet to track learning. Errors are also less likely.
Not only for commoditized content but also branding and sales reporting, and eCommerce integration is essential. Less manual work is required when using LMS integrations like Stripe. Your LMS can accept credit card payments for one-time or recurring purchases, and card details are stored for user convenience. See how learners visit your LMS courses, how long they stay when they buy, and which courses are the most popular.
Paying external financial services can be costly without secure payment methods, so learners are less likely to purchase your content. We’ve also seen businesses struggle to adapt content without a clear understanding of its audience value, affecting their ROI.
CRM is all about your company’s external relationships. CRM manages customer data. CRM integration makes it easier to track and analyze customer interactions. It’s the difference between having massive data silos across multiple platforms and company departments. For example, companies can track customer success, support, complaints, analytics, marketing, and other CRM functions using cloud-based platforms like Salesforce.
CRM is the difference between massive data silos and a central, scalable repository. It’s the key differentiator between silos and economies of scale for SMBs and enterprises. Customer needs are easily forgotten without CRM.
While in-house content is excellent for company-specific training, there will be times when more generic or compliance-based content is required, and third-party content provider integrations will be helpful. It is also immediately available, saving your company time and resources.
You can design learning paths for your users, but they will not improve without good content. Users will suffer if you don’t have the time, resources, or expertise to create the content needed to speed up learning (especially when onboarding new employees). It may also cause knowledge gaps in critical roles, affecting your organization’s ability to plan for the future.