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Partner training upskills partners with the skills they’ll need to promote, sell, and serve your products while maintaining high customer satisfaction and loyalty levels. The Partner Training Program is a strategy for motivating and engaging partners to increase customer value.
Onboarding is the beginning of your new partner’s relationship with you, and it’s also where they’ll begin their training. You can make the onboarding process more efficient and cost-effective by providing training that has been carefully created with your sales team’s experience. In addition, courses can be taken online, reducing the need for both parties to incur costly travel expenses.
Increased sales and competitive advantage will result from providing everything your partners need to promote effectively, market, sell, and install your products. Partner sales teams prefer to work with organizations that care about their success and help them achieve it. Online partner training programs using Learning Management System (LMS) have proven to boost ROI.
Suppose you start selling your courses to partners, especially for certification. In that case, you can generate a new revenue stream that can help you cover the cost of the training program or even make a profit. Charge for your courses has the added benefit of increasing their perceived value in the eyes of the learner. If a precise cost is associated with a course, it is much more likely to be completed.
When you combine that with sales people and installers who know your products inside and out and have the credentials to back them up, you’ve got end-users who believe in your brand. You can rest assured that your partners properly represent your brand by providing the appropriate skill development options through partner training programs to the right audiences.
Your partners can interact with you through a variety of touchpoints during training. By maintaining regular contact, you show your partner that you are in it together. Furthermore, training allows for the quick and easy communication of issues, updates, and performance expectations, reducing the likelihood of widespread problems.
Introduce a tiered system for your partners, backed up by the necessary certification schemes, to encourage them to participate in the training in exchange for additional support and promotional activity. Providing partners with badges and certifications alone gives them a reason to complete your courses because it allows for proof of knowledge and potentially a competitive advantage.
Having a high-quality partner training program reduces the number of supports calls your internal team receives from partners, customers, and end-users. As a result, you can cut support costs while lowering the risk of losing customers to the competition by arming your network with the correct information.
Taking care of your partners and providing them with everything they need to work effectively with you increases the likelihood that they will remain loyal. In addition, because acquiring new partners can be costly and time-consuming, long-term relationships are critical to increasing sales. So, a partner training program to upskill the partners is helpful to establish partner trust.
Related: Upskill your sales team with the best sales training programs
Get a clear picture of what your partners require first. For example, some of your partners may require general marketing training, such as vendors or franchisees. On the other hand, sales reps and distributors may require more hands-on product training, such as using the product’s various features.
Regular surveys to identify frequently-encountered problems will help you determine what type of partner training program would best enable your channel partners.
Your Key Performance Indicators (KPIs) measure how well your company performs specific objectives. Due to a lack of training, channel partners may become disconnected from these KPIs or have outdated KPIs in mind.
Align your channel partner training with KPIs to get the most out of training and make the training program’s goals explicit and easy to understand. Measure the ROI of your partner training program since you can track performance improvement after training.
If you only have a small number of channel partners, workshops and face-to-face training could help foster camaraderie among them. But what if you have many partners, and they’re spread across the globe?
Using a learning management system (LMS) can make all the difference in this situation. LMSs enable channel partners to interact with your training content and assessments at their leisure without travelling or taking time away from their jobs.
Clear expectations, a sense of reward, and belonging are critical factors in keeping partners motivated.
Break down your training goals into milestones that partners can work through during the program once you’ve identified them. This allows you to “top-up” your motivation by recognizing your teammates’ efforts and making training more manageable.
For completing training sections, such as product knowledge certification, you may offer certificates or other incentives. To encourage friendly competition, these incentives can be tracked on leaderboards.
Consider how you can incorporate communication into your channel training and partner relationships.
Ask questions quickly and easily with LMS features like direct messaging in discussions and forums. These features can also help partners communicate and learn from one another.
By making it easy to ask questions (and receive prompt answers), you will increase the probability that your training materials, sales documentation, product information, and other resources will be correctly interpreted.
Workplace training is rarely a one-time event, and channel training should be no different. Divide your training into stages that your partners must complete in order. This makes it easier to keep them informed about current events without inundating them with information.
Multi-level training programs delivered over time will keep your channel partners interested in your product or service and on track with your objectives.
Related: Successful Employee Training Program with Paradiso LMS
You can expand and enter new markets with the help of well-informed and well-trained partners. You can take your partner training program to the next level by moving it online and implementing a learning management system (LMS), making training more comfortable and engaging for the trainees while also making it easier to organize and manage for you.
With a free trial of Paradiso LMS, you can take the first step toward finding the suitable LMS for growing your business right and achieving your ROI now.
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