Top 10 Knowledge Base Software

The best knowledge base platforms enhance the organization’s knowledge system

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Best Knowledge Base Software to Never Lose Knowledge within your Organization

The knowledge base software is a great tool to make knowledge easily accessible for all employees within an organization.

As per research, it has been found that companies plan on spending more money in the next 5 years on knowledge solutions technology. This means that knowledge management will play a major role in the future of business management processes.

What is a Knowledge Base Software?

A Knowledge Management Software (KMS) or Knowledge base software is designed to share, create, curate, and utilize knowledge among employees in an organization by providing them with access to the right information at the right time in the course of their workflows without hampering their productivity. Knowledge management systems and knowledge base solutions are interchangeably used in this blog.

Knowledge Base Software

Types of KMS

Broadly speaking, there are two kinds of, one used within the company i.e., for employees and the other for customers, to increase customer satisfaction.

Internal Knowledge Base

Internal Knowledge Base
(For the employees)

A comprehensive knowledge management system can help your employees answer their questions in the flow of their work. Employees can get the required knowledge immediately when needed instead of waiting to reach a Subject matter expert in the organization. A good KMS has a Q&A section that answers most of the common and recurring questions that may arise from time to time.

External Knowledge Base

External Knowledge Base
(For customers)

In an external knowledge base (also known as a help or support site), customers' information to correctly use a product or service is collected and stored for later retrieval. The stored customer information can be accessed instantaneously and this reduces the customers wait time and results in better customer experience.

Role of KMS

Role of KMS

Best knowledge base platforms organize information, making it easily accessible when needed. It can be seen as an enterprise search engine that provides detailed search results based on whatever knowledge repository has been set up within the organization. Such repositories could include PDFs, documents, presentations, manuals, or other company data stored in various formats.

The Best Knowledge
Base Platforms on the Market – 2022

Knolex by Paradiso

Knolex is a knowledge base platform by Paradiso Solutions that allows your team to capture, store, and share knowledge. The platform focuses on knowledge management, a major problem for any knowledge team.

In addition, Knolex Knowledge management software includes features such as customized dashboards and an upgrade from basic knowledge management to advanced knowledge-sharing capabilities. This allows information to be centralized, easily searchable and provides knowledge to employees in the flow of their work.

An important principle of knowledge management has been fulfilled to ensure knowledge flows throughout the company.

Knolex by Paradiso
Zendesk

Zendesk

Zendesk is a user-friendly knowledge base software that focuses on knowledge sharing and knowledge collaboration.

Because this type of knowledge base solution is web-based, it enables access from any device such as a smartphone, tablet, or laptop since all information is available at a central location.

This knowledge base software is that which can help increase customer satisfaction and provide knowledge sharing, knowledge collaboration and proves to be one of the best collaborative learning platforms.

Freshdesk

Freshdesk is one of the best knowledge base platforms, that assists knowledge-intensive businesses and knowledge workers to capture, distribute and share knowledge within their organization. Freshdesk knowledge base software is a knowledge management solution where all the knowledge of an organization can be accessible by every employee for reference purposes.

Freshdesk
Document360

Document360

A SaaS based knowledge base software that allows companies to construct private or public knowledge bases to scale up internal processes and provide customer support. You may produce User manuals, Manuals, FAQs, product documentation, standard operating procedures, knowledge base articles, and more with easy-to-configure options.

Third-party helpdesk, chatbot, and conversion rate optimization (CRO) platforms such as Zendesk, Intercom, and Hotjar can also be incorporated. As a result, it is software that companies of various sizes can use.

Producteev Knowledge base

Producteev Knowledge base software is mainly used by small businesses to bring knowledge base solutions into the office. The knowledge base solutions features are knowledge-driven workflow management, knowledge sharing, and knowledge diffusion. With knowledge transfer capabilities enabled by this knowledge base software, companies can empower employees to generate content and knowledge.

Producteev Knowledge base

Create, curate, manage and share organization-specific knowledge with the Best Knowledge Base Software

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IdeaScale

IdeaScale

It’s a knowledge-based software platform for knowledge-base/FAQ, knowledge sharing, and collaboration around your organization. It is also called as a community building tool. It allows organizations to monitor contextual and transactional knowledge.

With IdeaScale Knowledge base software, you can:

  • Create a knowledge base in a few minutes;
  • Include images & videos in articles;
  • Create categories and manage them easily;
  • Track knowledge usage;
  • Get knowledge insights to optimize knowledge management.

MangoApps Helpdesk & Knowledge base

MangoApps Helpdesk & Knowledge base is a knowledge management system used to manage knowledge bases. It enables its users to more easily share company knowledge, manage feedback and resolve issues, thus giving every company an unprecedented boost in productivity. Everything from social collaboration tools like gamification to mobile learning, social learning can be seamlessly integrated with the knowledge base system to ensure knowledge sharing is made more fluid and effective.

This knowledge platform offers its users several platforms to choose from— whether cloud, local, or hybrid solutions—and support for multiple languages, among many other features. It also provides 100+ integration tools of third-party apps and APIs.

MangoApps Helpdesk & Knowledge base
Tender Support

Tender Support

If you’re looking for knowledge base solutions or some other type of knowledge management system for customer support but aren’t sure where to turn, Tender Support could be your answer.

It allows companies to manage their knowledge-based articles in one central website where all employees have access. One of its best features is that it is easy to search through and find the knowledge base article they need to get their job done. It also integrates with the other tools a company may use, such as CRM or help desk ticketing systems.

Kayako

Kayako is one of the top knowledge base software that lets get answers quickly and resolve issues without waiting for assistance. It is a knowledge base software for online help desk and knowledge management.

This knowledge base software also helps organizations engage customers better through quality customer service interactions. Kayoka helps teams collaborate on how best to resolve an issue rather than passing it around the organization, which increases employee productivity and customer satisfaction levels at the same time.

Kayako
Zoho knowledge base software

Zoho knowledge base software

Zoho knowledge base software allows customers to search, share and manage knowledge. It provides a knowledge-sharing platform that serves as a knowledge base for the entire organization and helps drive better collaboration between colleagues and customers. It answers the question asked by a customer or client, and collects information about a company, product, or service.

Zoho knowledge base software also automates the process of knowledge management because accurate knowledge is collected from different sources to answer user questions.

The Final Words

To conclude, knowledge base solutions is the best solution to create, curate, and share knowledge easily within an organization without needing to spend hours together searching for information or answers to your questions when on the job. Thus, it improves the productivity and efficiency of your workforce to the highest levels.

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