10 Best Knowledge Base Software

The best knowledge based software enhance the organization’s knowledge system

10 Best Knowledge Base Software

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What is a Knowledge Base Software?

A Knowledge Management Software (KMS) or Knowledge base software is designed to share, create, curate, and utilize knowledge among employees in an organization by providing them with access to the right information at the right time during their workflows without hampering their productivity. Knowledge management systems and knowledge base solutions are interchangeably used in this blog.

List of 10 Best knowledge base software of 2024

  • Paradiso
  • Zendesk
  • Freshdesk
  • Document360
  • Producteev
  • IdeaScale
  • MangoApps
  • Tender Support
  • Kayako
  • Zoho

Types of KMS

Broadly speaking, there are two kinds of KMS, one used within the company i.e., for employees and the other for customers, to increase customer satisfaction.

Internal Knowledge Base

Internal Knowledge Base (For the employees)

A comprehensive knowledge management system can help your employees answer their questions in the flow of their work. Employees can get the required knowledge immediately when needed instead of waiting to reach a Subject matter expert in the organization. A good KMS has a Q&A section that answers most of the common and recurring questions that may arise from time to time.

External Knowledge Base

External Knowledge Base (For customers)

In an external knowledge base (also known as a help or support site), customers’ information to correctly use a product or service is collected and stored for later retrieval. The stored customer information can be accessed instantaneously and this reduces the customers wait time and results in better customer experience.

Overview of 10 Best Knowledge Base Platforms with its Key Benefits

Paradiso LMS

Paradiso KLMS

Knolex is a knowledge base platform by Paradiso Solutions that allows your team to capture, store, and share knowledge. The platform focuses on knowledge management, a major problem for any knowledge team.

In addition, Knolex Knowledge management software includes features such as customized dashboards and an upgrade from basic knowledge management to advanced knowledge-sharing capabilities. This allows information to be centralized, easily searchable and provides knowledge to employees in the flow of their work.

An important principle of knowledge management has been fulfilled to ensure knowledge flows throughout the company.


2810 N Church St PMB 73030
Wilmington, Delaware 19802, US

Key benefits:

  • Streamlined Knowledge Management: Organize and access information efficiently.
  • Enhanced Collaboration: Facilitates teamwork and knowledge sharing.
  • Scalability: Grow your knowledge base as your needs expand.
  • Customization: Tailor the software to fit your specific requirements.
  • User-Friendly Interface: Intuitive and easy to use for all team members.
  • Analytics and Insights: Gain valuable data to improve decision-making.
  • Search Functionality: Quick and accurate information retrieval.
  • Security and Access Control: Protect sensitive information.
  • Integration Capabilities: Connect with other tools and systems.
  • Cost-Effective: Efficient knowledge management saves time and resources.


Zendesk is a user-friendly knowledge base software that focuses on knowledge sharing and knowledge collaboration.

Because this type of knowledge base solution is web-based, it enables access from any device such as a smartphone, tablet, or laptop since all information is available at a central location.

This knowledge base software is that which can help increase customer satisfaction and provide knowledge sharing, knowledge collaboration and proves to be one of the best collaborative learning platforms.


019 Market Street San Francisco California 94103

Key Benefits

  • Streamlined customer support with relevant information.
  • Self-service options reduce support ticket volume.
  • User-friendly interface for efficient content creation.
  • Customizable templates for consistent documentation.
  • Analytics to track content performance and user engagement.
  • Multilingual support for global customer bases.
  • Integration with various apps and platforms.


Freshdesk is one of the best knowledge base platforms, that assists knowledge-intensive businesses and knowledge workers to capture, distribute and share knowledge within their organization. Freshdesk knowledge base software is a knowledge management solution where all the knowledge of an organization can be accessible by every employee for reference purposes.


2950 South Delaware Street Suite 201. San Mateo, California

Key Benefits:

  • Customizable design to match your brand and engage users effectively.
  • Analytics for insights into knowledge base performance.
  • Integrates seamlessly with Freshdesk support software.
  • Scalable to meet the needs of growing businesses.
  • Increases customer satisfaction by delivering accurate solutions.
  • Cost-effective solution for efficient support operations.
Document 360


A SaaS based knowledge base software that allows companies to construct private or public knowledge bases to scale up internal processes and provide customer support. You may produce User manuals, Manuals, FAQs, product documentation, standard operating procedures, knowledge base articles, and more with easy-to-configure options.

Third-party helpdesk, chatbot, and conversion rate optimization (CRO) platforms such as Zendesk, Intercom, and Hotjar can also be incorporated. As a result, it is software that companies of various sizes can use.


London, Greater London, United Kingdom

Key Benefits:

  • Streamlined content creation
  • Intuitive user interface
  • Comprehensive search functionality
  • Customization options
  • Collaboration tools
  • Analytics and insights


Producteev Knowledge base software is mainly used by small businesses to bring knowledge base solutions into the office. The knowledge base solutions features are knowledge-driven workflow management, knowledge sharing, and knowledge diffusion. With knowledge transfer capabilities enabled by this knowledge base software, companies can empower employees to generate content and knowledge.


New York, United States

Key Benefits

  • Foster collaboration with integrated team features.
  • Organize and categorize information efficiently.
  • Enhance productivity through searchable knowledge.
  • Secure data with robust access controls.
  • Centralize knowledge for easy retrieval.


It’s a knowledge-based software platform for knowledge-base/FAQ, knowledge sharing, and collaboration around your organization. It is also called as a community building tool. It allows organizations to monitor contextual and transactional knowledge.


1029 Grayson St Berkeley, CA, 94710-2642 United States

Key Benefits:

  • Create a knowledge base in a few minutes
  • Include images & videos in articles
  • Create categories and manage them easily
  • Track knowledge usage
  • Get knowledge insights to optimize knowledge management.


MangoApps Helpdesk & Knowledge base is a knowledge management system used to manage knowledge bases. It enables its users to more easily share company knowledge, manage feedback and resolve issues, thus giving every company an unprecedented boost in productivity. Everything from social collaboration tools like gamification to mobile learning, social learning can be seamlessly integrated with the knowledge base system to ensure knowledge sharing is made more fluid and effective.

This knowledge platform offers its users several platforms to choose from— whether cloud, local, or hybrid solutions—and support for multiple languages, among many other features. It also provides 100+ integration tools of third-party apps and APIs.


1495 11th Ave NW Issaquah, WA 98027, USA UK

Key Benefits:

  • Collaboration tools for effective teamwork.
  • Scalable for businesses of all sizes.
  • Enhanced employee engagement.
  • Mobile accessibility for remote work.
  • Secure data storage and sharing.
  • Customizable to suit your organization’s needs.

Tender Support

If you’re looking for knowledge base solutions or some other type of knowledge management system for customer support but aren’t sure where to turn, Tender Support could be your answer.

It allows companies to manage their knowledge-based articles in one central website where all employees have access. One of its best features is that it is easy to search through and find the knowledge base article they need to get their job done. It also integrates with the other tools a company may use, such as CRM or help desk ticketing systems.


3431 Rayford Rd #200-208, Spring, TX 77386

Key Benefits:

  • Enhanced accuracy and consistency in tender responses.
  • Time and cost savings in the tendering process.
  • Comprehensive knowledge repository for industry-specific insights.
  • Collaborative tools for efficient team collaboration.
  • Real-time updates and notifications for tender-related information.
  • Customizable templates and content libraries for quick responses.


Kayako is one of the top knowledge base software that lets get answers quickly and resolve issues without waiting for assistance. It is a knowledge base software for online help desk and knowledge management.

This knowledge base software also helps organizations engage customers better through quality customer service interactions. Kayoka helps teams collaborate on how best to resolve an issue rather than passing it around the organization, which increases employee productivity and customer satisfaction levels at the same time.


601 West Bannock Street Boise, ID 83702 United States

Key Benefits

  • Enhances self-service options for users.
  • Improves agent productivity and response times.
  • Promotes consistency in support information.
  • Analyzes customer insights for continuous improvement.
  • Facilitates easy content creation and maintenance.
  • Integrates seamlessly with help desk operations.


Zoho knowledge base software allows customers to search, share and manage knowledge. It provides a knowledge-sharing platform that serves as a knowledge base for the entire organization and helps drive better collaboration between colleagues and customers. It answers the question asked by a customer or client, and collects information about a company, product, or service.

Zoho knowledge base software also automates the process of knowledge management because accurate knowledge is collected from different sources to answer user questions.


USA. California. 4141 Hacienda Drive, Pleasanton, CA 94588

Key Benefits:

  • Centralized information repository for easy access.
  • Streamlined customer support with accurate information.
  • Customizable knowledge base to match your brand.
  • Collaborative content creation and editing.
  • Advanced search functionality for quick information retrieval.
  • Analytics and reporting to track knowledge usage.

Why Paradiso Knowledge Base Software is Best for You?

Paradiso Knowledge-Based Software stands out as the ideal choice for your organization’s knowledge management needs. Its user-friendly interface, robust features, and seamless integration capabilities make it a top-tier solution that can help streamline your knowledge management processes and enhance collaboration within your team. With Paradiso Knowledge Base Software, you can efficiently organize, access, and share information, ultimately boosting productivity and fostering a culture of continuous learning and improvement. Choosing Paradiso is choosing excellence in knowledge management, and it’s a decision that will undoubtedly benefit your organization in the long run. Try Our Free Demo to Know more.

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Frequently Asked Questions?

What are the key benefits of using knowledge base software?

Knowledge base software helps improve information access, reduce support tickets, enhance employee productivity, and enable self-service support. It also promotes knowledge sharing and ensures consistency in information.

How can knowledge base software improve customer support?

Knowledge base software allows businesses to create a self-service portal where customers can find answers to common questions and issues. This reduces the volume of support requests and enhances customer satisfaction.

What features should I look for in knowledge base software?

Features to consider include a user-friendly interface, search functionality, content categorization, analytics, integration with other tools, and the ability to create and edit content easily.

How can I get started with Paradiso Knowledge Base Software?

To get started with Paradiso, you can usually sign up for a trial, request a demo, or contact their sales team for more information. They will guide you through the setup process and help you customize the software to meet your organization’s specific needs.

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