Flag Carrier Airline is the major passenger and freight carrier that caters to most volumes in India. The carrier airline is the ground handling organization for Airports in six regions. Hence, they need to handle and manage a large volume of people, goods, baggage, including hazardous material, and much more efficiently to avoid mishaps.

To provide the best services among the airline counterparts, they wanted to focus on more elaborate and adequate staff training for better baggage handling and customer service. They were looking for an LMS software that is easy to manage training and handling data of different locations. They understand the cruciality of training and educating their staff to be a frontrunner in airline services.

The airline carrier has faced a significant challenge with online staff training due to lack of computer literacy, because of which periodic training becomes problematic if it has to be in-person instructor-led training. There are various reasons why it is complex, and online digital learning is the best way to maintain continuity in training and learning among staff. In addition, it gives users convenience and also is easy to understand and navigate through the system.

The company wanted a user-friendly training system with an easy interface such that not-so-computer-literate staff can also learn and be comfortable learning online. The transformation from in-person instructor-led training to online training to save time and enable quick learning is what the company was looking for. They saw the perfect match for their need with Paradiso LMS solutions. They found that its features exactly meet their needs, and the software is just enough for their requirement, making it the most cost-effective option out of multiple LMS vendors.

The airline carrier now has 100% online training for its staff that trains and helps audit processes and segregate data of all regions. The training solution helped the company in the following ways-