Croma, a leading electronics retail megastore chain, has several outlets in diverse locations. It is a one-stop destination for electronics shopping in India. Present at various locations, it has a geographically diverse workforce and caters to a diverse customer base.
They focus on having tech-savvy staff, employees having complete product knowledge and readiness, and helping customers make the right choices. They focus on customer satisfaction, for which they understand the cruciality of training their employees. They understand that employee satisfaction is the first step to customer satisfaction and business growth.
Croma has faced challenges in training its diverse workforce across different geographical locations. Also, the company wanted to go digital so that employees could learn and train themselves even remotely. Finally, the company wanted to make learning quick and easy for learners so that on-the-job upskilling is available at their fingertips.
They wanted a training solution that could help learners take up learning courses on their own, complete them, and the system can provide consolidated reports. The switch to a digital platform for training was the right solution to what the company was looking for. They found the right match of their needs with Paradiso LMS.
Croma now has Paradiso LMS as the digital platform to train its diverse workforce at different locations all through a single platform.