Financial Investments company automates training
of employees for exceptional customer service using LMS
The Mutual Funds company in India manages investment-related products in India. Therefore, they need to manage a large mutual fund customer base and provide prompt customer service.Committed to their service, they aimed to improve training and coaching their staff to handle their customers in the best possible way. They focus on bridging the gap and creating long-term wealth for investors through their mutual fund solution. They work closely with customers to work on their most significant investments addressing their biggest financial concerns in life.
For over the years, the mutual fund company has experienced that customer service is a great challenge when the staff is not well trained and is not efficient enough to handle customers promptly. Therefore, the company wanted to go digital and create an online training environment to make the training process quick and easy for the learners and provide them the convenience of finishing their courses in their own time.The company wanted training solutions that are handy and most convenient to develop personalized learning. The transformation from an in-person to an online learning platform was what the company was looking for. They were also looking for a training format that would be cost-effective, less time-consuming, easy on effort, and beneficial for prompt training services. They saw the perfect match for their needs with Paradiso eLearning Solutions.
The mutual fund company now has 100% online training for its employees from across different locations. The Training solution helped the company in the following ways-