LMS Support Services

24/7 Tech Support via Email and Chat with 99% Uptime Guaranteed!

 

Our LMS support services ensure that your website is updated with all the security insights and optimized for proper performance. At Paradiso Solutions, our team of experts is ready to help you. We understand that implementing LMS and making it work properly requires specialization and that is why we have a technical team with years of experience in LMS Support, customization, hosting and more.

Our 24×7 support system assists to address any inconvenience and also allows users to report issues in various ways.

Learning Management System for Pharmaceutical Industry Capabilities

  • It streamlines to thousands of hospitals, laboratories and pharmaceutical professionals.
  • It facilitates the learners to study anywhere anytime.
  • It accommodates and manages practically innumerable different healthcare and pharmaceutical compliant courses.
  • It responds quickly to new training trends & demands.
  • It provides tools to help assess its own effectiveness.

Levels of LMS Support Services

Priority I

An Application instance is not available or
consistently fails to respond within 30 seconds from the time a
properly-formed request is sent.

Priority II

Program errors that prevent some functionality or
process of the Application CMS Instance from functioning as
intended that do not seriously affect the overall performance or
use of the Application CMS Instance.

Priority III

Description: Program errors that prevent some functionality or
process of the Application CMS Instance from functioning as
intended that do not seriously affect the overall performance or
use of the Application CMS Instance.

Priority IV

This is also known as development support. The client IT staff, client´s course creators, client project

managers and administrative support staff can initiate this request. For example:

  • Changes to the Theme
  • Custom reports
  • Setting up a course
  • Adding modules or blocks
  • Adding users etc.

Paradiso Solutions has years of experience of providing fast, affordable and reliable LMS

support services to customers that range from independent training institutes to K12 schools,

higher education and multinational corporations. Ask for your demo now!

LMS Support Services Tools

You can reach us for LMS Support services in multiple ways. We provide different channels so you can send us the details for your inquiry and the reasons why you need support. You can choose the channel you prefer:

Support by Ticket:  We use the ticket management system to keep documentation on all the tickets and to keep Project Management Application similar to BaseCamp.

Support by phone: Do you need technical help? Do you need guidance regarding technical issues? We want to hear from you, call us at +1 800 513 5902 and our experts will be happy to help you.

Support by online chat: Do you want to Chat with us? Visit our website at www.paradisosolutions.com and drop us a line on our Online chat, we are online throughout the day and you can chat with our experts live. We will be happy to answer your questions.

Support by mail: You can always reach us at [email protected],  we will get back to you ASAP And direct your inquiries to our support team.

Video Conference Support: Want to walk us through your problem? No problem, we can do a Webex or Zoom screen share support meeting and our experts will understand and solve your problems through one of these platforms.

Our Pharmaceutical Industry integrates with

Speak to one of our Experienced e-Learning Consultants

Why use our LMS Support Services?

Every Company is Different

At Paradiso Solutions, we understand that companies’ needs vary widely and that no two companies are alike. For this reason, we have worked to ensure and serve a fully customizable LMS support service, which can be tailor-made to fit your exact business needs.

Consulting

We work closely with your company to identify your requirements, from the number of users, how you want your branding set up, whether you want your custom LMS platform to integrate with popular applications to push it up a notch to 24/7 live support services so you can be calm while we take care of watching your instance.

Flexibility

The key to our approach is flexibility. We want to understand you and show you how your LMS custom LMS can be shaped to your needs, and how custom eLearning could be the key to unlocking the potential of your staff and stakeholders.

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