Last Updated: October 09, 2025
These Terms of Service (“Terms”) govern your access to and use of Paradiso’s products, websites, and services (collectively, the “Services”). By clicking “I Agree,” registering for an account, accessing this website, or using any other website operated by Paradiso (including but not limited to Paradiso.ai, ParadisoLMS.net, Cognispark.ai, and ParadisoSolutions.com) or its group companies, or otherwise using the Services, you agree to be bound by these Privacy Policy and our Teams of service. If you do not agree to these Terms, you must not access, browse, or use the Services or any Paradiso websites.
These Terms are a legal agreement between the applicable Paradiso entity identified under the ‘Parties’ section below (collectively referred to as “Paradiso,” “we,” “us,” or “our”) and the individual or entity agreeing to these Terms (“Customer,” “you,” or “your”). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization, in which case the terms “you” and “your” refer to the organization. THIS WEBSITE AND SERVICES ARE INTENDED SOLELY FOR BUSINESS AND ORGANIZATIONAL USE (B2B). THEY ARE NOT DESIGNED OR OFFERED FOR INDIVIDUAL CONSUMER USE.
We may collect and process the following categories (depending on your interactions):
We do not require you to submit sensitive Personal Data (e.g., health, biometrics) to use the Services. If you choose to include such data (for example, within a recording), you are responsible for ensuring a lawful basis and appropriate notices to participants.
We process Personal Data to:
We may use aggregated or de‑identified information for analytics, benchmarking, and product development. We do not attempt to re‑identify such data except as needed to test anonymization or as required by law.
If you authorize integrations, we access only the minimal scopes needed to provide requested features (for example, reading calendar event details so our assistant can join a scheduled meeting you select). We follow platform policies (e.g., Google API Services User Data Policy and its Limited Use requirements). We do not use Google Workspace or Microsoft data for advertising or to train generalized AI models. Access tokens are stored and transmitted securely.
You can revoke access at any time in your account or via the provider’s security settings. When you disconnect, we can no longer retrieve new data from that provider; any stored content linked to that integration is deleted in accordance with this Policy.
You are responsible for ensuring you have all required notices and consents from participants before recording calls or meetings and for honoring applicable laws (e.g., two‑party consent jurisdictions). You agree not to capture or upload content that violates third‑party rights or applicable law. You may disable recording and/or delete stored content at any time as described below.
We use first-party and third-party cookies/SDKs to operate the Services, keep you signed in, remember preferences, and provide a better user experience. These cookies also help with tracking and enhancing functionality. You can manage cookies in our banner/preferences center and your browser settings. Blocking cookies may limit some functionality. Where required, we obtain consent before setting non‑essential cookies. This information is also available in our Cookies Policy.
We honor Global Privacy Control (GPC) signals for applicable jurisdictions. Some analytics/advertising vendors act as our processors; others may be independent controllers. We do not sell your Personal Data for money. If any cross‑context behavioral advertising constitutes “sharing” under California law, you can opt out through cookie preferences, GPC, or by emailing legal@paradisosolutions.com.
We share Personal Data only as necessary and with appropriate safeguards:
A current list of material sub‑processors is available on request at legal@paradisosolutions.com.
Paradiso uses reputable cloud service providers to host and process Personal Data. These providers may store or process data in data centers located in various countries.
For free users, Paradiso determines the hosting region based on available infrastructure and performance considerations.
For paid users, Paradiso may accommodate requests for specific hosting regions, subject to technical feasibility and applicable data protection laws. You have to specifically request it, and an agreement has to be reached between you and Paradiso. There may be cost implications.
Where Personal Data is transferred outside your country, Paradiso relies on appropriate safeguards—such as Standard Contractual Clauses (SCCs) and equivalent mechanisms—to ensure that your information remains protected in accordance with applicable privacy laws.
We implement administrative, technical, and physical safeguards, including encryption in transit, access controls, least‑privilege practices, secure credential storage, monitoring, and periodic reviews. No method of transmission or storage is secure, and we cannot guarantee absolute security.
We retain Personal Data only for as long as necessary for the purposes set out in this Policy or as required by law.
Your rights depend on where you live and how you use the Services. Subject to verification and legal limits, you may request to:
How to exercise: Email legal@paradisosolutions.com with “Privacy Request” in the subject and specify your request and jurisdiction. We will verify your identity (and, for enterprise users, may refer you to your organization’s administrator). We will not discriminate against you for exercising
Paradiso complies with the Digital Personal Data Protection Act, 2023 (DPDP Act).
Indian users have the right to access, correct, update, or delete their Personal Data, withdraw consent where applicable, and register a grievance with our Data Protection Officer (DPO) at legal@paradisosolutions.com. Paradiso may transfer Personal Data outside India in accordance with applicable law and with appropriate safeguards to ensure data protection.
Our Services are intended solely for business use by individuals 13 years or older. Paradiso does not knowingly collect Personal Data from children.
If you are an educational institution using our Services, you are responsible for obtaining parental consent and complying with laws like FERPA and COPPA. Paradiso processes student data solely as a data processor, based on your instructions.
Our Services are B2B only, not for consumer use. If you believe we’ve received data from a child, please contact us at legal@paradisosolutions.com, and we will delete it promptly.
The Services may link to third‑party sites or allow you to enable third‑party integrations. We are not responsible for the privacy practices of those third parties. Review the privacy policies of any third‑party services you enable.
We may update this Policy from time to time. The “Effective Date” reflects the latest revision. Material changes will be notified via the Services, email, or other reasonable means determined by Paradiso. Your continued use after the effective date constitutes acceptance.
Email: legal@paradisosolutions.com
Postal: Available upon request. Please include your country and any account identifiers so we can route your inquiry efficiently.
We collect the minimum data required to run Paradiso and improve your experience, never sell your personal information for money, only “share” for ads where permitted and with opt‑out, secure data with industry‑standard safeguards, retain meeting content by default for up to 30 days, and give you rights to access, delete, or opt out.
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